Overview
Welcome to ZBookzilla. These Terms & Conditions govern your access to and use of the ZBookzilla mobile application, website, and related services (collectively, the “Platform”).
ZBookzilla is a service marketplace that connects consumers, independent service providers, and business owners to facilitate service discovery, appointment bookings, scheduling, and communication.
By creating an account, accessing, or using the Platform, you agree to these Terms & Conditions. If you do not agree, please do not use the Platform.
User roles
ZBookzilla supports three primary user roles:
- Consumers: Users who search for services, communicate with providers, and book appointments.
- Service Providers: Individuals who offer professional services, manage their profiles, set availability, and handle customer bookings.
- Business Owners: Users who manage business profiles, staff, services, schedules, and customer appointments.
Eligibility
You must provide accurate registration information and meet the applicable legal age and eligibility requirements to use the Platform. Users must not create accounts using false identities or misleading information.
Account security
Users are responsible for maintaining the confidentiality of their account credentials and for activities conducted through their accounts.
You agree to:
- Provide accurate and up-to-date information.
- Keep your account information secure.
- Notify us promptly of suspected unauthorized access.
- Avoid impersonating another person or business.
- Use the Platform only for lawful purposes.
ZBookzilla reserves the right to restrict, suspend, or terminate accounts that violate these Terms or create security, fraud, or safety risks, subject to applicable law.
Platform features
ZBookzilla may provide features including:
- Service discovery and location-based search.
- Provider and business profiles.
- Service listings, pricing, and availability information.
- Appointment booking and scheduling.
- In-app communication between consumers and providers.
- Customer and staff management tools.
- AI-powered recommendations and assistance.
- Payment functionality, where available.
Features may vary depending on the user's role, location, account status, and application version.
Consumer responsibilities
Consumers agree to provide accurate booking information, review service details before confirming appointments, and communicate respectfully with providers.
Consumers are responsible for attending scheduled appointments, following applicable cancellation policies, and making payments for services they have agreed to purchase.
Consumers should verify service descriptions, prices, availability, and any relevant conditions before making a booking.
Service provider responsibilities
Service Providers are responsible for ensuring that their profiles, service descriptions, prices, qualifications, availability, and other published information are accurate.
Providers agree to:
- Deliver services professionally and lawfully.
- Maintain accurate appointment availability.
- Honor confirmed bookings or communicate changes promptly.
- Handle customer information responsibly.
- Obtain all licenses, qualifications, or permits required for their services.
- Avoid misleading advertising, discriminatory conduct, and fraudulent activity.
ZBookzilla does not automatically guarantee the quality, safety, legality, or suitability of services offered by individual providers.
Business owner responsibilities
Business Owners are responsible for the accuracy of their business information and for managing their staff, services, schedules, and customer appointments appropriately.
Business Owners must ensure that staff members they add or authorize have appropriate access to business tools and customer information.
Business Owners are responsible for ensuring that their business operations and staff comply with applicable laws, professional requirements, and privacy obligations.
Bookings & cancellations
Appointment availability, booking confirmations, cancellations, rescheduling, and no-show policies may vary by provider or business.
Users should review the applicable booking conditions before confirming an appointment.
Any cancellation fees, refund conditions, or rescheduling restrictions must be communicated clearly where applicable. ZBookzilla's role in enforcing these policies depends on the features and arrangements available on the Platform.
Payments & refunds
Where payment functionality is available, transactions may be processed through supported payment methods or third-party payment service providers.
Users agree to provide accurate payment information and comply with the applicable payment terms.
Service prices, taxes, processing fees, cancellation charges, and refund eligibility should be disclosed before payment where required by law.
Refunds, chargebacks, and payment disputes will be handled according to the applicable transaction terms and consumer protection laws. ZBookzilla does not guarantee a refund unless the relevant policy or applicable law provides for one.
Communication & conduct
Users may communicate through available messaging features for legitimate service-related purposes.
Users must not use the Platform to send abusive, threatening, discriminatory, fraudulent, sexually exploitative, or otherwise unlawful content. Spam, harassment, scams, unauthorized promotions, and misuse of another user's personal information are prohibited.
ZBookzilla may investigate reports of misuse and take appropriate action where permitted by law.
AI assistance
ZBookzilla may provide AI-generated recommendations, suggestions, or booking assistance to help users discover services and navigate the Platform.
AI-generated information is provided for convenience and may not always be complete, accurate, or suitable for every situation. Users should independently verify important service details before making decisions.
AI recommendations do not constitute a guarantee of service quality, availability, professional suitability, or outcomes.
User-generated content
If reviews, profile content, messages, photographs, or other user-generated content are supported, users remain responsible for the content they submit.
Users must not submit false, misleading, infringing, defamatory, abusive, or unlawful content.
By submitting content, you grant ZBookzilla a non-exclusive, worldwide license to host, store, reproduce, and display that content as reasonably necessary to operate, provide, and promote the Platform, subject to applicable law and our Privacy Policy.
You must have the necessary rights and permissions to submit any content you upload.
Privacy & personal information
Your use of ZBookzilla is also subject to our Privacy Policy, which explains how personal information is collected, used, stored, shared, and protected.
Users should only access or use personal information for legitimate purposes related to the Platform. Business Owners and Service Providers must handle customer information in accordance with applicable privacy laws.
Intellectual property
The ZBookzilla name, branding, application design, software, logos, and other Platform materials are owned by or licensed to their respective rights holders.
You may not copy, modify, distribute, reverse engineer, or commercially exploit Platform materials except as permitted by law or with prior authorization.
Account termination
Users may stop using ZBookzilla at any time and may request account deletion through available account settings or by contacting support.
ZBookzilla may suspend or terminate access for violations of these Terms, suspected fraud, security concerns, unlawful activity, or other legitimate reasons, subject to applicable law.
Account deletion may not immediately remove information that must be retained for legal, security, accounting, dispute-resolution, or other lawful purposes.
Third-party services
The Platform may integrate with third-party services, including payment processors, mapping services, communication providers, or other external tools.
Third-party services may be governed by their own terms and privacy policies. ZBookzilla is not responsible for independent third-party services beyond its obligations under applicable law.
Availability & liability
To the extent permitted by applicable law, ZBookzilla is provided on an “as available” basis. We do not guarantee uninterrupted operation, error-free performance, or the availability of every feature at all times.
ZBookzilla facilitates connections between users and service providers. Unless expressly stated otherwise, independent providers and businesses remain responsible for the services they offer and deliver.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
To the maximum extent permitted by law, ZBookzilla will not be liable for indirect or consequential losses arising from the use of the Platform, subject to any mandatory rights and protections under applicable law.
Changes to these terms
We may update these Terms from time to time to reflect changes in our services, business practices, or legal obligations.
Updated Terms will be published through the Platform or another appropriate channel. Continued use after the effective date of an update constitutes acceptance where legally permitted.
Contact us
For questions about these Terms, contact:
Company Name: Biomatics LLC
Email: support@zbooked.com
Website: https://www.zbooked.com/
By using ZBookzilla, you acknowledge that you have read and agree to these Terms & Conditions.