Overview
ZBookzilla (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, disclose, and protect information when you use the ZBookzilla mobile application, website, and related services.
ZBookzilla connects Consumers, Service Providers, and Business Owners through a service marketplace for discovering services, managing appointments, communicating, and coordinating business activities.
By using ZBookzilla, you acknowledge the practices described in this Privacy Policy.
Information we collect
The information we collect depends on how you use the Platform and which features you choose to access.
Account & profile information
We may collect information such as:
- Name and account details.
- Email address and phone number.
- Login credentials or authentication-related information.
- Profile photographs and professional or business profile details.
- Account role, preferences, and settings.
Consumer information
When Consumers use the Platform, we may collect:
- Service searches and preferences.
- Appointment dates, times, and booking details.
- Relevant communication with providers.
- Booking history and transaction records, where applicable.
- Reviews or feedback submitted through available features.
Service provider information
Service Providers may provide:
- Professional descriptions and areas of expertise.
- Services offered and associated prices.
- Working hours and availability.
- Qualifications or business details they choose or are required to provide.
- Appointment and customer management information.
Business information
Business Owners may provide:
- Business name, address, and contact information.
- Business profile and service listings.
- Staff member names, roles, and schedules.
- Customer appointment records and relevant business information.
Business Owners should ensure that they have the necessary authority to provide staff or customer information to the Platform.
Location information
If location-based features are available and enabled, we may process location information or location-related search inputs to help users discover nearby services.
The specific information collected depends on your device permissions and how the feature is implemented. You can manage location permissions through your device settings.
Payment information
If payments are supported, payment-related information may be processed to complete transactions, manage payment records, prevent fraud, and resolve disputes.
Payments may be handled by third-party payment processors. The payment information we receive depends on the payment method and provider. We do not claim to store full payment card details unless this is confirmed for the actual implementation.
Messages & support
We may collect messages exchanged through the Platform, customer support requests, feedback, and related records to provide services, resolve issues, and protect users.
Device & usage information
Depending on the features enabled, we may collect technical information such as device type, operating system, app version, diagnostic information, log data, and interactions with Platform features.
How we use information
We may use personal information to:
- Create and manage user accounts.
- Provide features relevant to Consumers, Service Providers, and Business Owners.
- Display profiles, services, and availability.
- Facilitate bookings, scheduling, and appointment management.
- Enable communication between users.
- Process payments and related transactions where available.
- Provide personalized recommendations and booking assistance.
- Manage staff, customers, and business operations.
- Send booking confirmations, service updates, and important account notifications.
- Respond to support requests and resolve disputes.
- Detect fraud, abuse, unauthorized access, and security threats.
- Maintain, troubleshoot, and improve the Platform.
- Comply with applicable legal obligations.
We will not use personal information for purposes incompatible with applicable law without an appropriate legal basis.
AI & recommendations
ZBookzilla may use information such as service preferences, search inputs, or relevant booking activity to generate recommendations and booking assistance, depending on the features enabled.
AI-generated recommendations may be inaccurate or incomplete and should be reviewed before a booking is made.
Where third-party AI services are used, relevant information may be processed by those providers under applicable agreements and privacy requirements. The specific data shared depends on the actual integration.
Data retention
We retain personal information for as long as reasonably necessary to provide the Platform, maintain account and booking records, resolve disputes, protect security, and satisfy legal or regulatory obligations.
Retention periods depend on the type of information, the purpose of processing, and applicable law.
When information is no longer required, we will take appropriate steps to delete it, anonymize it, or securely dispose of it, subject to lawful retention requirements.
Information security
We use appropriate technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no online service or electronic storage system can be guaranteed to be completely secure.
Users should protect their login credentials, use secure devices, and notify us if they suspect unauthorized access to their accounts.
Your rights & choices
Depending on your location and applicable law, you may have the right to:
- Request access to your personal information.
- Request correction of inaccurate information.
- Request deletion of personal information.
- Object to or restrict certain processing.
- Withdraw consent where processing relies on consent.
- Request a portable copy of certain information.
- Opt out of certain marketing communications.
- Lodge a complaint with the relevant data protection authority.
You can also manage certain profile details, preferences, and device permissions through the Platform or your device settings.
To exercise applicable rights, contact us using the details provided below. We may need to verify your identity before responding.
Account deletion
Users may request account deletion through available account settings or by contacting our support team.
We will handle deletion requests in accordance with applicable law and our retention obligations. Certain records may need to be retained for legal compliance, fraud prevention, payment disputes, security, or legitimate recordkeeping.
Where information has been shared with independent providers or third parties, additional requests may be necessary depending on their role and applicable law.
Children's privacy
ZBookzilla is not intended for children who are below the minimum age permitted to use the Platform under applicable law.
We do not knowingly collect children's personal information in violation of applicable legal requirements. If you believe a child has provided personal information unlawfully, please contact us so that we can assess and address the matter.
International transfers
Your information may be processed or stored in countries other than your country of residence, depending on our hosting arrangements and service providers.
Where required, we will implement appropriate safeguards for international transfers in accordance with applicable data protection laws.
Third-party links & services
The Platform may include links to or integrations with third-party websites and services.
Those services operate under their own privacy policies. We encourage users to review the relevant policies before providing information to third parties.
Changes to this policy
We may update this Privacy Policy as our services, technology, or legal obligations change.
The updated version will be published through the Platform or another appropriate channel, together with a revised “Last Updated” date. Where required by law, we will provide additional notice or obtain consent.
Contact us
For privacy-related questions, requests, or complaints, contact:
Company Name: Biomatics LLC
Email: support@zbooked.com
Website: https://www.zbooked.com/